Customer charter
At VisitScotland.com we will do everything to ensure that our customers receive the best possible service. However, we recognise that sometimes we do not get things right. When this happens we will encourage you to tell us any comments or feedback that you have to help us improve our service.
Where issues arise, we welcome the opportunity to put things right.
We want to
- make it easy for you to contact us;
- listen to you;
- consider how you would like us to resolve things;
- make sure you are satisfied with how we handled your concerns.
How can I contact you?
If you are not satisfied with any aspect of the service provided by VisitScotland.com, please let us know either
- in writing to us at VisitScotland.com, Customer Relations, Fairways Business Park, 6 Deer Park Road, Livingston EH54 7AF;
- by phone on 01506 832213 or call our Customer Services Team on 0845 22 55121;
- by email to info@visitscotland.com.
How long will it take?
Our aim is to resolve your concern as quickly as possible.
If we are unable to reply by the end of the following business day, after we receive it, we will contact you to:
- acknowledge your concern.
- advise you who is dealing with your enquiry.
In the majority of cases, we will be able to resolve your concern within 7 business days of receiving it. If we have not resolved it within 7 business days, we will contact you again to update you with progress and tell you how much longer we anticipate we will take.
